All orders are drop shipped directly from the factory to ship the same or next day! We do not collect any of your personal or credit card information. The factory will collect your personal information in order to process and ship your orders. The factory does not provide any other party with your information except for the financial institutions that process the credit card transactions. All credit card information is encrypted to a very high level to prevent hacking. Our company and the factory will not send our customers advertising email or letters like many other companies do. Customer information will never be sold or given to third parties. All customer information is kept confidential and secure.
The factory that also ships out the orders offers a 30 Day Money Back Guarantee on all of our products. Product to be returned must be factory sealed and in re-sellable condition.
zeolite.com and the factory do not accept returns on autoship orders or on opened or unsealed product. The factory will impose a 20% restocking fee on all valid returns. This fee is off the price of the product. On partial returns, the restocking fee will be levied against the full retail price of the product, not the discounted price. Please note that shipping charges are non-refundable. To request a Merchandise Return Authorization number, please call 845-353-5185, Monday-Friday, 9am-6pm Eastern. No returns will be accepted without prior authorization.
